Náš Vlastní Archiv (Archive of Our Own)

  • Translated Fandom Tags

    By Claudia Rebaza on Pondělí, 17 June 2013 - 9:13 odpoledne
    Message type:

    Good news for everyone in non-English-language, non-Latin-alphabet fandoms - our fandom tags will now include titles in the actual language, not just transliterations!

    Tag Wrangling policy has always been to make our fandom tags in the form "Original Language Title | Translated English Title". However, due to limitations in the Archive code for writing systems such as Chinese, Cyrillic, Hangul, and Japanese, we've used transliterated titles, rendering those languages into the Latin alphabet. This has caused problems because there are multiple transliteration systems in use. Since users have to guess which one we're using, and because in many cases the transliterated titles are never used by anyone in the fandom, the tags aren't reflective of real fannish practices.

    The Archive now has improved features for wrangling fandom tags, however, so we've changed our guidelines for wrangling them. Starting immediately, we'll be wrangling fandom tags in all languages as "Original Language Title | Translated English Title", using the original language's writing system. (For fandoms which do commonly use the transliterated titles, such as many anime and manga fandoms, the canonicals will be in the form "Original Language Title | Transliterated Title [| Translated English Title (if it exists)]"

    This is an interim solution; we hope to someday get full support for tags in all languages. This guideline is a test case to see how well such tags work for users. For now we're mostly going to stick to handling new fandoms this way, and only changing existing tags on a limited basis until we have a better idea of their usability, and as we have the resources to do so. (With several thousand non-English fandoms on the Archive, it'll take the wranglers time to review all of them!) We also won't be changing most character and relationship tags until we have better support for making those in non-Latin-alphabet languages.

    So what does this mean for you?

    1) You'll be able to search for fandom titles in either the original language or the English translated title, and find the tags in the autocomplete under either title.

    2) For fandoms which only use the original or translated titles, you'll be able to browse alphabetically in the fandoms-by-media listings by the English translated title. (We don't yet have proper support for listing tags in non-Latin-alphabet order). So the fandom ボクと魔王 | Okage: Shadow King will appear in Video Games under "O", not "B".

    We hope this change will make the Archive more inclusive and welcoming to fans of all fandoms, in all languages. Please let us know what you think of this change, and thank you for your patience as we work to improve the Archive's tags!

    Mirrored from an original post on AO3 News. Find related news by viewing our tag cloud.

  • Archive of Our Own among TIME's '50 Best Websites 2013'

    By Curtis Jefferson on Středa, 8 May 2013 - 1:58dop.
    Message type:

    The Organization for Transformative Works was pleased to learn that one of our projects, the Archive of Our Own, has been named among the '50 Best Websites 2013' by TIME magazine staff. We are excited to be included in this list and in the company of a number of other great websites.

    We would like to extend a thank you to OTW members whose generosity has helped to support the continued development of the AO3 and to AO3 users who provide the content that helps make it one of the 'Best Websites'. We look forward to continuing to build the AO3 to make it even better in the years to come.

  • Join Support for a Chat!

    By Claudia Rebaza on Středa, 1 May 2013 - 5:09 odpoledne
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    Hi! Support here, again! In fact, Support is always here--when you submit a ticket through the Support and Feedback form we'll respond as soon as possible to register your feature suggestion, pass your bug report on to our coders, or do our best to help you out with a problem. However, when it comes to explaining how to do things or why something doesn't seem to be working right, the formal back-and-forth emails of a Support request aren't always ideal.

    After receiving positive reviews of our previous chats in November and February, we're continuing on with Open Chat sessions with the Support Staff in our public chat room (the link will be made available on the day of the chat). We will be there this coming Saturday, May 04, 2013 at 16:00:00 UTC lasting through this Sunday, May 05, 2013 at 04:00:00 UTC. Members of Support will be available to interact with you one-on-one in live chat. See what time that is where you live. We are going to try to have future sessions at different times to make sure we eventually cover all time zones. If you can't make it to this one, keep an eye out for the next!

    If you're having a problem using the Archive, want help trying something new, or would like an explanation of one of our features, please drop in and talk to us in person!

    Some guidelines, just to keep things running smoothly

    We don't have a fancy presentation or material prepared--there are plenty of FAQs, tutorials, and admin posts for that. The point of live chat is to talk with you, not at you. We're happy for you to drop in and say "hi", but it's even better if you drop in and say, "Hi, what's up with my work that won't show as complete even though it is?!"

    As Support, our function is to help users with bugs and issues, and pass reports on to our Coders and Systems team, who actually keep the place running. This means that policy questions are way over our pay grade. (Just kidding--none of us get paid!) So, if you have questions or comments about AO3 or OTW policies, good or bad, Support Chat isn't the right place for them. If you do want to talk to someone about policy issues (meta on the Archive, philosophical issues with the tagging system, category change, etc.) we can direct you to the appropriate admin post or contact address so you can leave feedback directly for the people dealing with the area of your concern.

    Additionally, if a question looks like it might violate a user's privacy to answer (if it needs an email address or other personal information, for example) we may not be willing to work with it in chat. In those cases, we'll redirect a user to the Support Form so we can communicate via email.

    So, now that that's out of the way, what kind of things are we going to talk about?

    Live chat is best for questions of a "How do I...?" or "Why does it...?" nature.

    For example, you might have been wondering:

    • How do I use the new search and browse system to find a certain type of work?
    • I'd like to run a challenge, but I'm not sure how to do what I want.
    • For that matter, where did my work submitted to an anonymous challenge go?!
    • I want to post using formatting the Rich Text Editor won't give me. How do I do it using a work skin?

    We'd be happy to help you with any of these questions, and anything else you're having trouble doing or would like to try doing with the Archive.

    Mirrored from an original post on AO3 News. Find related news by viewing our tag cloud.

  • Archive of Our Own Newsletter - March/April 2013

    By .Camden on Úterý, 30 April 2013 - 1:34dop.
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    March and April were busy busy busy months for the Archive. Our output included, among other things, a new header, an updated roadmap, and our annual April Showers promotion, a joint effort between Fanlore and the AO3 to highlight the fandoms you love!

    All the Archive news that's fit to print!

    As part of the continuing discussion about the OTW's decision to include meta, or fandom nonfiction, on the Archive, the OTW's Board released a statement. This statement outlined the history of the decision as well as the Board's reasons for including fandom nonfiction on the Archive. Another post, which was the culmination of a discussion between several committees, further clarified the position of the Archive's thoughts on fandom nonfiction and tentatively outlined the steps that would be necessary in introducing fandom nonfiction into the Archive.

    The OTW Board released an updated Archive Roadmap. The Roadmap outlines future improvements and changes of the Archive. It is maintained by the Accessibility, Design & Technology committee, though it was created with the input of several other committees including Abuse, Internationalization & Outreach, Open Doors, Support, Systems, Tag Wranglers, and Translation. If you're interested in the future of the Archive, go check it out!

    Although the event was not run by Archive committees (big props to the Development & Membership committee for all their hard work!), AO3 was happy to host a banner for the OTW's annual April Membership Drive as well as contributing a post sharing how much it costs to run the Archive. This year's drive was the most successful drive in OTW history. Thank you to everyone who donated!

    Release 0.9.6 went live and what a release it was! It presented us with, most notably, a new header and new notification emails. Other new features included the ability to disable guest comments, and a new and improved front page. This release fixed several bugs, updated Tag Wrangling and Admin features, and gave us several other goodies. Unfortunately, this release also presented some unanticipated problems for several users. Our known issues posts describes these issues and we encourage any users who are encountering problems with Release 0.9.6 to look at the above post or contact Support.

    Fanlore and AO3 ran their annual April Showers promotion, showcasing fandoms on AO3 and on Fanlore. The Archive's tumblr ao3org with the Fanlore twitter highlighted a fandom a day for the month of April.

    Adventures with Support

    In the months of March and April so far, we've managed 798 unique tickets so far - and we still have a couple days to go!

    AD&T Committee business of note

    In addition to releases, we've been working on documentation to start recruitment for selected positions soon.

    Support Committee business of note

    We will be holding another Open Chat session with the Support Staff in our public chat room (the link will be made available on the day of the chat) this coming Saturday, May 04, 2013 at 16:00:00 UTC lasting through this Sunday, May 05, 2013 at 04:00:00 UTC. Members of Support will be available to interact with users one-on-one in live chat. See what time that is where you live. (Real Life Monsters ate the April chat.)

    Tag Wrangling Committee business of note

    Tag Wrangling opened for volunteers and had such an overwhelming response that we had to hit the pause button long enough to catch up! We've now inducted the over 50 (\o/) new volunteers, and should be re-opening recruitment soon. In concert with that, staff have been hard at work putting together a comprehensive training plan; our basic tutorials are already completed and in use, and more advanced instruction is on the way. Meanwhile our new wranglers have enthusiastically been helping all our experienced hands in cleaning up tags in fandoms across the Archive; we're looking in better shape than ever!

    And finally...

    We are floored by the generosity of the participants in AO3 Auction. From the bottom of our squeeing hearts: THANK YOU!

    Questions? Comments?

    We welcome feedback from users! If you have questions or comments, feel free to leave them in the comments of the latest news post, or send in a Support request (if you're reporting a bug, please send that to Support, as they're super efficient - comments on our news posts sometimes get overlooked).

    Mirrored from an original post on AO3 News.

  • April Membership Drive: How much does the Archive cost to run?

    By Curtis Jefferson on Pátek, 5 April 2013 - 4:18 odpoledne
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    The Archive of Our Own is growing rapidly! We now have over 145,000 registered users, and about 275,000 unique visitors a day. All these visitors rack up roughly 4.3 million pageviews a day (that's almost 3,000 a minute on average). It cost more than US$52,000 to keep the Archive up and running in 2012. Our costs will only increase as the Archive continues to grow, and we anticipate spending at least US$70,000 in 2013.

    The Archive is funded entirely by donations to the Organization for Transformative Works. As part of the OTW's membership drive, we'd like to share some details of what we have to pay for and how much it all costs.

    Hardware

    The Archive of Our Own is hosted entirely on servers which are owned by the Organization for Transformative Works. This is a key part of our mission: fanworks often disappear from the internet because a site goes down without warning, or because a takedown notice is issued and site owners are unable or unwilling to resist it. By owning the servers, we ensure we're in a position to protect fanworks and keep them available.

    Servers are a one-off cost, although over time they have to be replaced or added to. Over the lifetime of the Archive, we've spent US$58,099 in total on hardware. This was spread over several years:

    2009

    When we launched the Archive in 2009, we started with two servers with upgraded RAM, which cost a total of US$8,165 (including shipping).

    2011

    In 2011, we expanded our server family substantially, adding four more servers and a switch. The total cost for the new hardware was US$17,234.

    2012

    By the end of 2012, the extremely rapid growth of the Archive meant that we needed to add more new servers. After some extensive research by our Systems team we settled on three new machines, at a cost of US$28,200. In the same year we upgraded our existing machines by adding some solid state discs — a cost of US$1,650 — and upgrading the RAM — this cost approximately US$2,200.

    The size of the Archive codebase and the number of volunteer coders we have working on it meant that in 2012, we also needed to upgrade our testing and development environments. These are used to host web-based coding environments so that our volunteers don't require very high performance computers to code on, and a test environment where our testers can test the new code before it goes onto the live site. We were lucky enough to have these machines donated, so we didn't have to pay up front for them, but we bought a hardware-based firewall for these servers at a cost of US$670.

    Our total cost for hardware was US$32,720.

    Colocation and hosting costs

    The servers themselves are only a small part of the cost of running the site. We also have to pay for them to be physically hosted in a colocation facility: we rent the space for them and pay for electricity, bandwidth, and the physical maintenance of the machines (so if we need to add a new disc, for example, our colocation hosts do it for us). We also pay for a managed firewall at one of our colocation hosts.

    Our hosting costs are US$1,365 per month, which breaks down as follows:

    Hosting costs: US$1,315 per month
    Managed firewall: US$50 per month

    Additional tech costs

    In addition to paying for hardware and hosting, there are a few other ongoing costs in keeping the Archive up and running. We pay a licence for a product which enables us monitor activity on our servers and to identify performance problems. This cost us US$1,400 in 2012 for June-December and will cost an estimated US$3,500 in 2013. (The cost goes up as we add more machines.)

    We pay for backups and image hosting (only used for icons and collection header images). This costs an average of US$65 per month. In 2012, we also paid US$835 for cloud hosting to do some enhanced testing of the Archive code, prior to launching our new tag filters.

    We currently pay to use a hosted ticket system for our Support and Abuse teams, which is used to keep track of queries from users. This costs US$180 annually.

    And the rest

    The above costs don't include smaller sundries such as the cost of our volunteer chatrooms, mailing lists, or other volunteer tools. The Archive is a project of the Organization for Transformative Works, so these costs are rolled into the OTW's overall expenses and it's not really possible to break them out as individual Archive costs.

    Finally, there's one big cost which isn't included above: volunteer time. The Archive is entirely designed, coded, tested, and run by volunteers, who give many hours of their time to develop the site, support users, wrangle tags, and manage the servers. Their work is priceless. <3

    Support the Archive!

    As you can see from the above, it costs a lot of money to keep the Archive up and running. These costs will increase in years to come as more users join the site, and we expand the types of things we host (multimedia hosting is still very much part of our plans). In the next year, we expect our expenses to grow by nearly 50 percent, to a minimum of US$70,000, and you can help get us there.

    The Archive is entirely funded by donations to the Organization for Transformative Works: we don't run ads on the site or charge people to use it. If you enjoy using the Archive and have a little money to spare, please donate to the OTW to help keep us thriving! A donation of US$10 confers membership in the OTW and the right to vote in organizational elections. At higher donation levels there are some awesome thank-you gifts to choose from, like our AO3 Kudos Water Bottle at the US$75 level.

    Thank you to all our donors, past, present and future! We appreciate your support!

  • April Showers at the AO3 and Fanlore!

    By Curtis Jefferson on Pondělí, 1 April 2013 - 3:45 odpoledne
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    Here at the OTW, preserving fannish history is a central part of our mission! We're proud to be able to offer fans a place to archive their works on the Archive of Our Own, and tell their own fannish histories on Fanlore. As of March 29, 2013, Fanlore has 24,423 articles which have undergone 439,529 edits, while the Archive of Our Own recently passed 143,000 users, and more than 640,100 works have been posted on the AO3, across over 11,600 fandoms!

    We're really pleased and proud to see so much fannish representation. However, we know that there are many, many wonderful fanworks out in the world which haven't found their way to the AO3 - for example the classic television show M*A*S*H has only 264 works on the AO3 while Neverwhere by Neil Gaiman sits at 83. There are even more fannish stories left untold on Fanlore - we'd love to see the fannish activity over the Veronica Mars movie documented as it unfolds! Last year, we welcomed in lots more edits to Fanlore and works to the AO3 with our April Showers promotion. This year, we're hoping to do the same! This month, bring us fannish April showers by digging out those old zines, memories of past cons, archived personal webpages, tales of shipwars and fannish events, works on slowly-decaying archives, new works you've been putting off creating, and more! Upload your old (and new) works to the AO3 and tell your tales on Fanlore.

    We'll be highlighting a different fandom for each day of the month on our Tumblr ao3org, to help jog your memories about fannish loves of the past and highlight some currently active fandom activity. When uploading to the AO3, you can tag your uploaded works April Showers 2013 - at the end of the month we'll round up all the works with this tag and post stats on how many were uploaded for each fandom. However, don't feel you have to stick to these fandoms - we hope people will reach into their personal fannish histories to preserve what's important to them!

    We kick off today by hearing the people sing with the 2012 film version of Les Misérables. Bring your works beyond the barricade into the AO3 and share all of the dreams you dreamed on Fanlore!

  • Archive Roadmap 2013

    By Curtis Jefferson on Středa, 27 March 2013 - 3:05 odpoledne
    Message type:
    Tagy:

    Preface

    The OTW Board is pleased to announce the newly updated Archive of Our Own Roadmap.

    The Roadmap is a broad outline of planned improvements and changes to the AO3. It is maintained by the Accessibility, Design, & Technology committee with input from many OTW committees including Abuse, Internationalization & Outreach, Open Doors, Support, Systems, Tag Wranglers, and Translation. While such an involved cross-committee process takes time, we are happy that it includes input from so many committees because we believe that collaboration results in a high-quality document and (hopefully!) a shared understanding of how and why we do the things we do.

    Updating the Roadmap is a huge task which involves:

    1. Talking to everyone to learn what is needed and wanted (which can be different for everyone but thankfully there is some common ground)
    2. Talking about priorities (because our wish list is way larger than our ability to grant wishes)
    3. Working out what we need to do to get from A to C (sometimes that means people get B first on the way to C even though B was low priority)

    AD&T walked the Roadmap through multiple drafts (the first rough outline was created in August 2012) and worked with multiple versions of the Board (there were five new Board members in this period) to reach a final version. The Board would like to thank everyone who worked on this task for the energy (and patience!) given to make this possible. We really appreciate all the time the staff and volunteers put into this.

    Continue reading on AO3 News

  • Fandom nonfiction: seeking feedback

    By Claudia Rebaza on Středa, 13 March 2013 - 7:30 odpoledne
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    The Board’s decision on meta has sparked a great deal of conversation, externally and internally, and we appreciate the detailed comments many people have left. Over the course of internal discussions among the affected committees, we've determined that "fandom nonfiction" is a more useful term than “meta” to explain the kinds of works covered by the Board vote. We invite your feedback on these proposals. We will be collecting feedback for two weeks, and then will incorporate that feedback into a policy for Board approval.

    Continue reading on AO3 News

  • OTW Board response to concerns about the meta decision

    By Claudia Rebaza on Pondělí, 25 February 2013 - 6:24 odpoledne
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    Tagy:

    There has been a very active and thoughtful response to our recent announcement in favor of allowing meta on the AO3. We'd like to take this opportunity to express our gratitude to everyone for raising their concerns, showing their support, and otherwise engaging with us as we work to define our policies, refine our processes, and improve our communication. In addition, we'd like to respond to a number of the issues raised and clarify how this decision was reached and what the process will be from this point forward.

    For the purposes of this and the previous post, the term "meta" refers to nonfictional fanworks in all media. While text-based nonfiction fanworks have been a frequent focus, this decision and the surrounding commentary is meant to encompass fanworks in all media; this is one reason why multimedia hosting, posting, and filtering will be referenced frequently in conjunction with the decision to support meta.

    There is still a long way to go before meta can be fully supported on the AO3, and we will address a number of the concerns about implementation and timing below. Determining how meta should be supported — for example, the details of how multimedia hosting on the AO3 will ultimately look — is a matter for our committees and users to decide through committee collaboration and user input. However, determining whether supporting meta on the Archive is consonant with the OTW’s mission falls squarely within the Board’s purview and duty.

    History of the discussion

    When the initial question of meta was posed to Board, it was framed as a request for clarification on whether meta fell under transformative works as we defined them for the AO3, and how to proceed with reports of meta as a violation of our Terms of Service (ToS). The Board voted last August to send the meta issue back to the committees for more discussion, in the hope that the committees could work out among themselves issues that the Board had found insoluble. The decision called for balancing the competing concerns of several committees, and the Board had been unable to reach a satisfactory agreement. However, the execution of that plan dragged on for months as we dealt with Board member hiatuses, resignations, and appointments on top of other day-to-day business, and the vote was never put into action.

    When the Board reconvened in 2013, we initially had intended to continue with the plan set out by the 2012 Board, but we quickly realized that — partly as a result of the Board’s dramatically changed composition and partly because of a new focus on clarifying the Board's purview — we no longer felt it to be the best course of action. We looked at the conversations that had been happening within and outside the organization for the previous six months and came to the conclusion that it was in the best interests of both our users and our personnel that a basic decision be made as soon as possible, rather than occupy staff and volunteer time in further stretching out a question that we felt it was our responsibility as Board to settle: the question of the scope of the OTW and AO3's missions with respect to meta.

    We had many users who had been waiting all that time to find out if their meta could stay on the Archive, and several committees who needed a determination in order to perform their duties. We took a fresh vote, which was unanimously in favor of interpreting the OTW and AO3's missions as inclusive of owing meta the same protections and support as other fanworks. Once that vote had been taken, sending the issue back to committees for a discussion that would not have changed the Board’s stance would have been disingenuous. We felt it was preferable to state a firm decision and engage the committees in determining how best to carry it out.

    We are aware that the Board's decision seemed very abrupt to people both inside and outside the OTW, and we acknowledge that more transparency would have been preferable. The Board’s overall workload and the emotional burnout many of us have experienced as a result of the length and intensity of the meta discussion were obstacles that prevented us from communicating effectively. We regret our shortcomings in this area and will strive to do better in the future; we are working to reduce workload and burnout and clarify policies and purview in an effort to prevent this from recurring.

    We are committed to fully engaging committees and users in determining how the decision will be implemented, and a revised Archive TOS and FAQ are currently being drafted under the leadership of the Content Policy Workgroup. As with other TOS and FAQ revisions, they will be posted for public comment before they are formally adopted.

    Replies to some questions and concerns

    We recognize that this decision will not be popular with all users, members, or even OTW personnel. Conversely, the choice to allow meta — and turning over the ability to define and craft specific policy to our committees — is a decision many support. The concerns raised by those leaving comments are ones the Board spent a great deal of time discussing, and we are happy to share our reasoning and to continue answering questions to the best of our ability. Here are some responses to common concerns and questions:

    • Meta does not require new code to be hosted in its bare form — unlike image or video hosting no new code is required for a basic level of service. For example, a nonfiction essay can be uploaded just like a fictional story, or a meta comic can be linked just like a fictional one is now, or a vid focused on commenting on the canon can be embedded like vids that build fictional narratives currently are. While there are ways the AO3 could be better organized to deliver meta, a basic level of hosting is already available.
    • The AO3 is intended to eventually have filtering based on work type/medium, allowing meta to be found and filtered. The intention is to expand the AO3 functionality to better host non-textual fanworks (e.g. vids, podfics, art, etc.), and the most-requested behaviors with respect to meta (filtering, tagging, etc.) all intersect with what will be in place for multimedia hosting and posting.
    • Refusing to host meta and waiting until we have sufficient code for works types would unduly punish users who have already posted meta works in good faith. In addition to posting meta based on good-faith interpretation of the TOS, users have been posting many types of works the AO3 is not strictly prepared to deal with on a technical and usability level, which includes meta of all media and most non-textual fanworks. Allowing and encouraging users to post all types of fanworks has been a cornerstone of the AO3's philosophy as an archive, and it would be disingenuous and unfair to punish one type of fanwork or creator but not others on this basis.
    • While text-based meta faces much less legal challenge than some other fanwork types, it still faces other challenges such as loss of hosting due to failing archives or discontinued blogging platforms. Non-text-based meta, such as meta art and vids, shares many of the same legal challenges as other non-text-based fanworks.
    • Fans should be able to archive all their fanworks together. Besides this general principle, there are specific instances of at-risk archives that include meta fanworks. Grandfathering in previously posted meta or disallowing meta except for that taken in through Open Doors leads to an inconsistent policy likely to cause confusion, conflict, and difficulty in enforcement.

    We hope this answers some of your comments and concerns. We welcome further input and look forward to working with our personnel and our users in continuing to welcome a broad range of fannish endeavors under the OTW umbrella.

    Mirrored from an original post on the OTW blog. Find related news by viewing our tag cloud.

  • February Support Live Chat

    By Claudia Rebaza on Pondělí, 18 February 2013 - 9:12 odpoledne
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    Hi! Support here, again! In fact, Support is always here--when you submit a ticket through the Support and Feedback form we'll respond as soon as possible to register your feature suggestion, pass your bug report on to our coders, or do our best to help you out with a problem. However, when it comes to explaining how to do things or why something doesn't seem to be working right, the formal back-and-forth emails of a Support request aren't always ideal.

    After receiving positive reviews of our last chat in November, we're going to regularly have Open Chat sessions with the Support Staff in our public chat room (the link will be made available on the day of the chat). The first of these will be this coming Saturday, February 23, 2013 at 16:00:00 UTC lasting through this Sunday, February 24, 2013 at 04:00:00 UTC. Members of Support will be available to interact with you one-on-one in live chat. See what time that is where you live. We are going to try to have future sessions at different times to make sure we eventually cover all time zones. If you can't make it to this one, keep an eye out for the next!

    If you're having a problem using the Archive, want help trying something new, or would like an explanation of one of our features, please drop in and talk to us in person!

    Some guidelines, just to keep things running smoothly

    We don't have a fancy presentation or material prepared--there are plenty of FAQs, tutorials, and admin posts for that. The point of live chat is to talk with you, not at you. We're happy for you to drop in and say "hi", but it's even better if you drop in and say, "Hi, what's up with my work that won't show as complete even though it is?!"

    As Support, our function is to help users with bugs and issues, and pass reports on to our Coders and Systems team, who actually keep the place running. This means that policy questions are way over our pay grade. (Just kidding--none of us get paid!) So, if you have questions or comments about AO3 or OTW policies, good or bad, Support Chat isn't the right place for them. If you do want to talk to someone about policy issues (meta on the Archive, philosophical issues with the tagging system, category change, etc.) we can direct you to the appropriate admin post or contact address so you can leave feedback directly for the people dealing with the area of your concern.

    Additionally, if a question looks like it might violate a user's privacy to answer (if it needs an email address or other personal information, for example) we may not be willing to work with it in chat. In those cases, we'll redirect a user to the Support Form so we can communicate via email.

    So, now that that's out of the way, what kind of things are we going to talk about?

    Live chat is best for questions of a "How do I...?" or "Why does it...?" nature.

    For example, you might have been wondering:

    • How do I use the new search and browse system to find a certain type of work?
    • I'd like to run a challenge, but I'm not sure how to do what I want.
    • For that matter, where did my work submitted to an anonymous challenge go?!
    • I want to post using formatting the Rich Text Editor won't give me. How do I do it using a work skin?

    We'd be happy to help you with any of these questions, and anything else you're having trouble doing or would like to try doing with the Archive.

    Mirrored from an original post on AO3 News. Find related news by viewing our tag cloud.

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