Job Search: Archive of Our Own Support Team Member (Closed)

Submitted by .KA Bessa on 24 September 2009 - 3:27am
in

Description: Now that we're close to Open Beta, we want to put in place a Support Team who will be responsible for responding to user questions and problems on the Archive of Our Own. The Support Team will respond to queries filed through the support form on the Archive, and liaise with members of other teams to resolve bugs and provide users with accurate information.

Skills required: You'll need to be able to communicate clearly and effectively, and to have the patience to work through a user's problems if necessary. No specialist technical knowledge is required, but you'll need to be comfortable with talking to coders and testers to find out what is going on. If you have experience providing support on other sites, then that's a bonus, but it's not required.

Estimated Time Involved: A few hours a week.

How to Volunteer: This job is closed!

Send us your information by: This job is closed.

All volunteers will receive an email confirming their information has been received; please give us up to five days to reply.

Anyone can contact the Volunteers & Recruiting committee at any time by using our contact form.

Watch this post

Comments

Post new comment

The content of this field is kept private and will not be shown publicly.
  • Allowed HTML tags: <a> <big> <blockquote> <div> <cite> <code> <dd> <dl> <dt> <em> <h2> <h3> <h4> <h5> <h6> <hr> <img> <li> <ol> <pre> <small> <strong> <sub> <sup> <table> <td> <th> <tr> <tt> <ul> <var>
  • Lines and paragraphs break automatically.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Glossary terms will be automatically marked with links to their descriptions. If there are certain phrases or sections of text that should be excluded from glossary marking and linking, use the special markup, [no-glossary] ... [/no-glossary]. Additionally, these HTML elements will not be scanned: a, abbr, acronym, b, cite, code, em, i, pre, strong.

More information about formatting options