• OTW Legal Represents Fans at Roundtable

    By Kiri Van Santen on Monday, 18 August 2014 - 5:44pm
    Message type:

    Banner by Erin of a spotlight on an OTW logo with the words 'Spotlight on Legal Issues'

    The OTW's Legal Committee has been representing fans in a series of discussions dubbed "The Green Paper Roundtable", which are part of the U.S. National Telecommunications and Information Administration (NTIA) and the U.S. Patent and Trademark Office (PTO)'s efforts to seek public comments on copyright policy issues.

    The OTW's earlier participation led to our team having a seat in these ongoing discussions to advise the NTIA/PTO on a legal framework for the creation of remixes.

    The USPTO has posted the video and transcript of its Los Angeles Green Paper roundtable which was held on July 29. Unfortunately, the transcript is not of the best quality though it may be helpful to some.

    The remix panel, which the OTW participated in, is the second panel of the morning (starting at about 1:56:00 of the morning video).

    Praise for the OTW and Fans' Participation

    Mitch Stoltz of the Electronic Frontier Foundation gave a shoutout to the OTW's Green Paper submission linked above:

    "I was moved by the passion of a lot of the advocates on this panel on all sides of this issue and I'm moved by art and creative work of all kinds. I want to ask everyone here and everyone watching online that if you too are moved by creative work and the passion of the people who create it is to take another look at the green paper comments submitted by the Organization for Transformative Works.

    This was pages and pages of incredibly moving personal stories about people, and these are, for the most part, marginalised people. These are women, these are people of colour, these are new Americans, these are LGBT, using fanwork, using video and writing and music and other media and using mainstream creative work to talk back to popular culture, to participate in popular culture, to enrich it and maybe to change it, and I was moved to tears by some of these stories. These are folks who, most of them will never be able to afford the hourly rates of Dina [LaPolt] or Jay [Cooper] or even lesser attorneys. Some of them will, some of them will probably become mainstream artists and in so doing change our culture for the better. Most won't, certainly they don't right now.

    I will encourage everyone, and I encourage the task force and the copyright office to take another look at those comments and once you have I think there is no way that anyone would be able to come back to the task force and say that these people are not creative, that they are not creators, that they don't contribute to our shared culture, that they don't deserve the same protection and the same freedom that our laws give to mainstream artists. Thank you."

    You can view his comment at 3:35:25 of the afternoon video.

    Standing Against Barriers to Speech

    Betsy Rosenblatt of the OTW also said:

    "I think we're looking at two very competing rights. One is the right to control what happens with your work. The other is the right of speech. And, as Jay pointed out, many people struggle for years to hone their crafts. Many of those people who are struggling for years to hone their crafts are doing so by playing cover songs, for example, or by making mash-ups through which they learn editing skills, video skills, that sort of thing. And licensing not only prices many of these struggling artists out of creation, but also breeds censorship, as I think the examples highlight. Naturally, Steven Tyler doesn't want people using his music, in that particular example, but that's exactly why we have fair use, to allow people to make commentary without getting his permission.

    Legal uncertainty permits over-reaching by copyright holders, and, particularly in concert with the digital millennium copyright act notice and takedown procedure, can be used to suppress commentary or criticism by playing on the risk aversion—the rational risk aversion—of intermediaries who don't want their safe harbour taken away. And uncertainty also disproportionately chills speech by the smallest and least privileged speakers. Our fair use regime generally favours transformative non-commercial speech, so generally would favour—and we hear this all the time, this isn't just the Organization for Transformative Works saying it—generally favours the sort of remix embodied in, the sort of mash-up embodied in fanworks and fan cultures, but when paired with the burden-shifting regime of the DMCA, ends up being very chilling because it moves the burden of proving non-infringement to the remix artists and away from proving infringement to the copyright owners.

    What that means is it harms those who already face financial or social barriers to speech, or having difficulty finding or paying for legal services. As an example, we at the OTW get e-mails and calls from men who say 'I got a takedown notice. I'm going to fight it. Help me.' We get calls and e-mails from women who say "'I'm afraid to post my 'My Little Pony' fiction because I'll get kicked off the internet.' Those are very different reactions to the same law based on the amount of privilege that they have going in. So I have some concrete suggestions for how to approach this. Remix creators need to know that they have a right to create without permission, and they don't just exist at the sufferance of copyright owners. And the law should expressly permit non-commercial remix through doctrines very much like what we have now—fair use, safe harbours. But—and these should be flexible—but not permit the sort of uncertainty we have now. For example, they shouldn't make remix illegal, as 1201 would, if not for the copyright office exemptions provided in 2010 and 2012. And we should seriously consider the possibility of a specific safe harbour for non-commercial remix as Canada has."

    You can view Betsy's statement at 2:24:10 of the morning video.

    OTW's Legal Committee works on behalf of fans and fandom to make sure our voices are represented in these important discussions, and we will continue to update you on these developments. As part of the Organization for Transformative Works, a 501(c)(3) non-profit organization, OTW Legal exists entirely on the generosity of our donors. If you appreciate their work, please consider donating today.

  • OTW at LonCon and Dragon Con!

    By Claudia Rebaza on Sunday, 10 August 2014 - 6:40pm
    Message type:

    Banner by Diane with the outlines of a man and woman speaking with word bubbles, one of which has the OTW logo and the other which says 'OTW Announcement'

    At this year's LonCon, the 2014 host of WorldCon, the OTW will be hosting a table at LonCon's Transformative Works tent. The tent will be located in the "Fan Village," which should be clearly marked on the LonCon programming map. If you're planning on attending, you'll be able to stop by all weekend to pick up org-related info and goodies and chat with staff.

    Additionally, we have volunteers scheduled to staff the location between 1:00-2:30 on Friday and 2:00 - 3:00 on Saturday, so if you stop by then, you'll be guaranteed to speak to an OTW representative. :)

    Several OTW staff members will also be presenting panels and talks at the convention. Notably, Karen Hellekson, the Chair of the Journal committee, will be a keynote speaker at the con.

    LonCon OTW schedule:

    Friday, August 15:
    * 1:00 – 2:30 pm: OTW representatives will be staffing our space in the Transformative Works tent in the Fan Village
    * 7:00 – 8:00 pm: Karen Hellekson will be a panelist on "Lifecycles of Fans and Fandom."

    Saturday, August 16:
    * 11:00 am – 12:00 pm: OTW board member Eylul Dogruel will be participating in a panel on "Fan Activism."
    * 2:00 – 3:00 pm: OTW representatives will be staffing our space in the Transformative Works tent in the Fan Village

    Sunday, August 17:

    * 11:00 am – 12:00 pm: Karen Hellekson will be participating on a panel about authors supporting fanfiction, with authors including Seanan McGuire and Patrick Rothfuss, entitled "Fan Activism."
    * 12:00 pm – 1:30 pm: OTW board member Andrea Horbinski will be moderating a panel on "Representation, Whitewashing, and Internationalism in Fandom," featuring fellow OTW board member Eylul Dogruel.

    Monday, August 18:

    * 1:30 pm – 3:00 pm: Karen Hellekson will deliver a keynote talk on "Affirmational and Transformational Doctor Who Fan Videos."

    If you're attending LonCon, please consider coming out and supporting our OTW panelists, or just drop by our tent and say hi!

    If you know of other OTW members who will be participating in panels at LonCon this weekend, please contact us to let us know. Thanks!

    OTW at Dragon Con

    Dragon Con is fast approaching, and the OTW is looking for members, volunteers, staffers and friends in our community who are interested in hosting OTW-related events, participating in potential projects, or just having an informal get-together.

    If you're attending DC and you're interested, please contact us and let us know what your plans are!


  • Events Calendar for August 2014

    By Kiri Van Santen on Friday, 1 August 2014 - 4:49pm
    Message type:

    Banner by caitie of curtains opening to show a stage with the words OTW Events Calendar

    Welcome to our Events Calendar roundup for the month of August! The Events Calendar can be found on the OTW website and is open to submissions by anyone with news of an event. These can be viewed by event-type, such as Academic Events, Fan Gatherings, Legal Events, OTW Events, or Technology Events taking place around the world.

    • Nine Worlds Geekfest 2014 is a "large fan-run multi-genre geek event in London August 8-10. Nine Worlds aims to promote fan-led events, and have conversations with creators (writers, directors) in a safe, diverse environment." All proceeds from the Nine Worlds convention will go to their charity partner English PEN, a charity that supports persecuted writers around the world and is the UK's oldest human rights organization.
    • SMASH! Sydney Manga and Anime Show is a Japanese pop culture convention August 9-10 that is devoted to artists, creators and fans alike. The primary focus is to allow fans to meet and interact with other like-minded people, show off their own creative talents, buy anime and manga related goods, and celebrate their fandom in a social environment. SMASH! encourages all forms of anime fandom through a variety of activities such as cosplay, panels, games, and other special popular culture events.
    • Creatures of the Night is a one day convention August 10 in Sydney, Australia. Teen Wolf fans can participated in Guest Talks, Photo and Autograph sessions, VIP option and lots of fun! Live guests include Holland Roden, Ian Bohen, and Sinqua Walls

      More about Teen Wolf on Fanlore

    • LonCon 2014 will be the 72nd meeting of the World Science Fiction Convention in London August 14-18. It will be the 75th anniversary of the very first Worldcon held in New York in 1939 - something they will be celebrating within their programme and events.

      Loncon 3 will be a celebration of science fiction in all its forms with over 7,000 fans expected, along with hundreds of writers, editors, artists, and other professionals from across the genre.

      Transformative Works and Cultures editor, Karen Hellekson, will be delivering one of the Academic keynote presentations, and will discuss a range of Doctor Who fan videos, including those that recreate missing episodes and reframe post-2005 episodes.

      More about Worldcon on Fanlore

    • Wizard World Comic Con will hit Chicago August 21-24! Chicago Comic Con is a comic and pop culture convention featuring panels involving celebrities, entertainers, and creators from a diverse range of entertainment. Special events, autograph signings, an exhibition hall, and meet and greets. Featured guests include, cast of the Walking Dead, Doctor Who, Marvel Films, and more.

    Calls for Papers this month come from:

    • Fandom: Practices and Participatory Cultures. Fandoms represent participatory communities that are so thoroughly inscribed within our social fabric, and integral to the way many individuals understand their identity, that it warrants holistic study in an interdisciplinary context.

      The 2nd Global Conference on Fandom: Practices and Participatory Cultures facilitates deeper engagements involving participants from across disciplinary and professional backgrounds in explorations of the nature, meaning and implications of fandom as it impacts individuals, fan communities and the societies in which they operate. The Steering Group welcome the submission of proposals for presentations, workshops, preconstituted panels, performances and installations that explore themes such as Intersections between Fandom and Tourism, Fan Practices and Culture, "Understanding the fan" and more. Deadline for 300 word abstract is 15 August 2014.

    • Harry Potter on the Page and on the Screen: Adaptation/Reception/Transformation is an essay collection that proposes to explore the cultural, political, aesthetic, and pedagogical implications of the adaptation of this generation-defining young adult narrative in order to expand our scholarly understanding of this far-reaching international literary and cinematic event, consider what we can learn about the process of cinematic adaptation of literary sources, and facilitate the classroom exploration of the Harry Potter series. Some questions that might be considered:

      · How does the overlapping adaptation history of the Harry Potter series affect theoretical questions of fidelity, interpretation, and transformation in film adaptation studies?

      · In what ways do the novel and movie series represent the same or different narrative universes?

      · How was the dual development of the novel and film series affected by the concurrent development of Web 2.0 and interactive fan culture?

      Interested contributors may email inquiries or one page abstracts by 15 August 2014.

      More about Harry Potter on Fanlore

    • CFP: Otherness and Transgression in Celebrity and Fan Cultures Cultural Transformations Research Group at Aarhus University, located in Aarhus, Denmark, is pleased to announce that qualified research papers are considered for prospective publication in a special issue of the peer-reviewed journal Otherness: Essays and Studies. The notions of otherness and transgression play an essential part in the cultural work and practices celebrities and fandoms perform inasmuch as these concepts are inseparable from the celebrity and fan cultural processes of social in/exclusion, identification and dissociation, uniformity and diversification, and forces both drawing and disrupting demarcations between normalcy and deviance.

      Welcome Topics Include: The Intersection of Celebrity and Fan Studies, Sex, Gender, Sexual Differing, and Queering the Fan / Celebrity Body, Cross-Over Celebrities; Ethnicity, Hybridity, and Fandom in Transcultural Contexts, Social Media and the Construction of Celebrity as Other

      Submit abstracts of no more than 300 words by Friday, August 22, 2014

    Help out a researcher!

    This month we have received two requests for fans to take part in research.

    The first request is from Lucy Baker. She is researching genderswap fanworks (commercial and non-commercial) as part of her thesis and is asking for fans to take a survey about fans' perception and enjoyment of genderswap fanworks. She is also looking for participants to interview as well.

    Her research has been approved by the Griffith University Human Research Ethics Committee and if anyone has any queries they can email her at lucy.baker [at] griffithuni.edu.au or contact her associate supervisor Margaret Gibson at margaret.gibson [at] griffith.edu.au or supervisor David Ellison at david.ellison [at] griffith.edu.au.

    Lucy is also available by Skype at ID mslucybaker, by telephone +61 422 415 238, or by mail at:

    School of Humanities,
    Nathan campus,
    Griffith University,
    170 Kessels Road QLD 4111, Australia.

    The research results will be shared with participants and online as part of her completed thesis.

    Our second request is from Katie Morrissey. She is a PhD candidate at the University of Wisconsin-Milwaukee, and is researching fan fiction for her dissertation. She's been researching fan cultures for some time and wants to publicly share some of her research with fans/fan communities and get your comments!

    The Fandom Then/Now website has been launched to share this work. In turn, the project seeks comments and observations from fans on the project and some its ongoing research questions. These comments will be used for research purposes and may be incorporated into the project. Keep in mind that your public comments on this project and the pseudonym you use with them could potentially be used as part of presentations and publications connected to this research, so if this is a concern you can protect your identity to keep your fan pseudonyms out of any publications/presentations.

    Katie's project has been reviewed and granted Exempt Status by the University of Wisconsin-Milwaukee's (USA) Institutional Review Board. The project identification number is IRB#: 14.399. The UWM IRB may be reached by emailing irbinfo@uwm.edu or calling (414) 229-3173.

    If you have questions about the research, her dissertation advisor is Dr. Tasha Oren. She can be reached at tgoren [at] uwm.edu or through the English Department's phone number at 414-229-4511. Katie can also be reached at fandomthennow [at] katiedidnt.net or morriss9 [at] uwm.edu.

    If you have requests for research participation, please view our policy for inclusion at our website.

    The OTW encourages anyone to submit an event that's not already listed, and to check out the calendar throughout the year!

  • SysAdmin Day!

    By Kiri Van Santen on Friday, 25 July 2014 - 4:31pm
    Message type:

    Graphic by Aga of the OTW logo and the logos for AO3, TWC, Open Doors and Fanlore

    On SysAdmin Day, the OTW wants to salute the work of systems administrators everywhere for the hard (and sometimes thankless) work that they do. Celebrated for the first time in 2000, SysAdmin Day takes place on the last Friday in July.

    We also want to highlight and thank our own staff for the work they do to support the OTW and our projects. For example, our Systems Committee maintains: the infrastructure that runs the Archive of Our Own, the site for Open Doors, the platforms that host both Transformative Works & Cultures and the Fanhackers blog. They’re also the committee that makes sure Fanlore's servers are running properly.

    Internally, Systems also maintains: the servers that host our email, internal documents, and volunteer records. They also research what our tech needs are likely to be in coming years.

    As you can see, they always have a lot to do! So, thank you, Systems monkeys, for your work 365 days each year! <3

  • OTW Legal at San Diego Comic-Con

    By Claudia Rebaza on Saturday, 19 July 2014 - 4:16pm
    Message type:

    Banner by Erin of a spotlight on an OTW logo with the words 'Spotlight on Legal Issues'

    San Diego Comic-Con (SDCC) the world-famous, multi-fandom convention is about to kick off and the OTW will be there!

    The Organization for Transformative Works, together with deviantART, will be hosting a panel titled “Comic-Con How-To: Fans, Love, and the Law” on Saturday, 26 July. The speakers will be Betsy Rosenblatt and Heidi Tandy from OTW Legal, and Josh Wattles from deviantART. They’ll be discussing the legal issues surrounding fanworks, so bring your questions about fair use, cease and desist letters, and any other legal issues that have come up in your fannish activities.

    The panel will take place in Room 2 from 3:30-4:30.

    For those interested in the Comic-Con schedule description:

    "Fan art, fanfic, and fan video are delightful passions and like all such things, if they go too far, someone might get angry. DeviantART and the Organization for Transformative Works, together holding the largest collection of fanworks in the universe based on any intellectual property within any media, will bring out their lawyers to explain how you can go to sleep at night, dream the dream of fans, and never have to hide under the bed. “Lawyer Up” with Betsy Rosenblatt and Heidi Tandy from OTW Legal and Josh Wattles from deviantART."

    For fans not at SDCC this year, the OTW Legal Committee is always open to your questions, so feel free to contact them.

  • Events Calendar for July 2014

    By Angela Nichols on Tuesday, 1 July 2014 - 5:30pm
    Message type:

    Banner by caitie of curtains opening to show a stage with the words OTW Events Calendar

    Welcome to our Events Calendar roundup for the month of July! The Events Calendar can be found on the OTW website and is open to submissions by anyone with news of an event. These can be viewed by event-type, such as Academic Events, Fan Gatherings, Legal Events, OTW Events, or Technology Events taking place around the world.

    • The Almost Human fandom believes that Fox's decision to cancel Almost Human was disappointing, but they want to send the boys out in a blaze of creativity! The Almost Husbands Fic Challange is a mini Jorian fic and art challenge, with open posting throughout July. Slash and close friendship pieces welcome.

      More about Almost Human on Fanlore

    • Westercon is the "West Coast Science Fantasy Conference" held annually in the western part of the United States. Westercon 67 will take place in Sacramento, California from 3-6 July 2014. In addition to workshops and panels, the program features special guests, a masquerade and costume ball, an art show, musical events, and a writers workshop.

      More about Westercon on Fanlore

    • Readercon is an annual conference or convention devoted to "imaginative literature" — literary science fiction, fantasy, horror, and the unclassifiable works often called "slipstream." Readercon features over 150 writers, editors, publishers, and critics, attracting prominent figures from across the U.S., and international. They are joined by some 600 of their most passionate and articulate readers for a long weekend of intense conversation. Readercon 25 is 10-13 July 2014 in Burlington, Massachusetts.

      More about Readercon on Fanlore

    • Wolf's Bane The UK's second Teen Wolf convention, will be in Birmingham 11-13 July. The weekend will be complete with Guest Talks, Photo and Autograph sessions, Evening Entertainment and lots of fun! Guests include Holland Roden, JR Bourne, Daniel Sharman, Adam Fristoe, Seth Gilliam, Charlie Carver, and Max Carver.

      More about Teen Wolf on Fanlore

    • DashCon is an event on where Tumblr fans can gather and meet. Tumblr is a community so full of love, support, and creativity, and DashCon will be a place where they collaborate and connect outside of their laptops in Chicago 11-13 July 2014.

      More about Tumblr on Fanlore

    • System Administrator Appreciation Day is held to show appreciation for the work of systems administrators and other IT workers. It is celebrated on the last Friday in July. The first System Administrator Appreciation Day was celebrated on 28 July 2000. There are many suggestions for the proper observation of the holiday, the most common being cake and ice cream, so if you're reading this, thank your SysAdmins!
    • Comic Con International returns to San Diego, California for its 45th year. This mult-media, multi-genre, multi-fandom convention features panels involving celebrities, entertainers, and creators from a diverse range of entertainment. Special events, autograph signings, an exhibition hall, and screenings of films and television episodes occur throughout the 4-day event. San Diego Comic-Con will run from 24-27 July.

      More about Comic Con International on Fanlore

    Calls for Papers this month come from:

    • “Manga Futures: Institutional and Fannish Approaches in Japan and Beyond” Manga Studies is now emerging as an important field of scholarship and criticism within Japanese Studies and Cultural Studies. Today’s students are not simply consumers of manga. They live in a convergent media environment where they occupy multiple roles as fans, students and “produsers” (producers + users) of Japanese cultural content. Many students are engaged in “scanlation” and “fansubbing” sites as well as the production and dissemination of dōjin (fan-produced) work. These practices contribute to manga’s global appeal, influence and ease of access, but also raise ethical and legal issues, not least infringement of copyright.

      Invited proposals include, but are not limited to, the following themes: Fan appropriations of and contributions to manga culture in Japan and beyond, Ethical and legal challenges in the production and consumption of manga, Institutional support for or criticism of manga culture, The use of manga in Japan studies and Japan language pedagogy, The future of “manga studies” – theory and methods.
      Due date for proposals: 13 July 2014

    Help out a researcher!

    This month we have received a request for research participation from Barbara Galiza, a masters student of Digital Culture & Society at King's College London. She is writing a thesis on the evolution of digital platforms used for fandom and is looking for participants to answer a survey. Her study was approved by the college's Research Ethics Office.

    If you have any questions about her research, she may be contacted at barbara.galiza [at] kcl.ac.uk. Her supervisor is Btihaj Ajana who may be reached at btihaj.ajana [at] kcl.ac.uk and by telephone at +44 (0)20 7848 1011, or by mail at:

    King's College London
    Room 222, 26-29 Drury Lane
    London WC2B 5RL

    The research results will be presented at the Digital Research in Humanities and Arts conference in September and her completed dissertation will be published online and shared with the OTW.

    If you have requests for research participation, please view our policy for inclusion at our website.

    The OTW encourages anyone to submit an event that's not already listed, and to check out the calendar throughout the year!

  • 与支持团队在线交谈(支持多语言!)

    By LilyC on Sunday, 22 June 2014 - 7:30pm
    Message type:

    Banner by caitie with 'otw chat' at its center and emoticons and other symbols in word bubbles surrounding it.

    Archive of Our Own(AO3 作品库)的支持团队负责与作品库相关的用户问题。无论是接收、答覆您的意见和反馈,登记您的建议,或是转交您的故障报告给我们的程序员,我们都尽心尽力地为您解决问题。然而,有些较复杂的操作步骤或无法解决的问题很难在电子邮件里给您完整的答覆。


    活动时间为协调世界时 (UTC) 的 6 月 29 日周日下午 1 点至 6 月 30 日凌晨 1 点( 我的时区是几点?)。志愿者将会回答 中文、芬兰语、德语、印尼语、葡萄牙语、西班牙语和瑞典语的提问。如果您无法参加此次聊天,请留意下次活动时间,支持团队将在今年下半年举办其他聊天活动。

    如果您在使用 AO3 作品库的过程中遇到问题,想要尝试某些新设备,或是希望得到某项功能的说明,欢迎来到我们的聊天室与我们面对面交流!


    我们并未准备陈述或是资料——这方面我们已有常见问题教程管理员帖。此次聊天的目的是交流 ,而非灌输 。我们欢迎您进入聊天室打个招呼,但如果您能进来对我们说 “嗨,我的作品已经完结了,可为什么还是显示为连载中呢?!”,那就更好了。

    作为支持团队,我们专门帮助用户解决程序漏洞和类似问题,将之转告我们的程序员和系统团队,帮助他们使这个网站持续运营。也就是说,关于政策上的问题超​​出了支持团队雇用的工作范围(只是开玩笑——我们没有一个人获得工资!)所以,如果您对 AO3 或是 Organization for Transformative Works(OTW 再创作组织)的政策有疑问或想对此评论,无论是正面或是负面的建议,支持团队的聊天活动并不是一个合适的管道与我们分享这些信息。如果您确实想和我们聊聊政策问题(例如 AO3储存同人分析文的方案,标签系统的理论问题,类别变更等),我们可以指引您到相关的管理员贴链接,或是告诉您联系方式,您可以将反馈直接投告给负责此类问题的小组团队。



    即时聊天最适合 “我该如何……?” 或是 “为什么……?” 这类问题。


    • 我想组织一项挑战赛,但我不清楚该怎么做。
    • 相关以上一点,我提交了一项匿名挑战赛的作品,作品存档在哪?!
    • 我想要发布作品,但所见即所得编辑框无法创造出我想要的排版格式。我该怎么利用自定义面板添加样式?
    • 我想在 AO3 发布很多过去的作品——最简单完成这目标的方式是什么?

    我们非常乐意​​帮助您解决任何此类问题,以及您遇到的其他困难,或是与您谈谈您打算在 AO3 作品库中尝试的新功能。

  • Chattaile Käyttäjätuen kanssa (useilla eri kielillä!)

    By LilyC on Sunday, 22 June 2014 - 7:27pm
    Message type:

    Banner by caitie with 'otw chat' at its center and emoticons and other symbols in word bubbles surrounding it.

    Kun lähetät tukipyynnön Support and Feedback -lomakkeen eli palautelomakkeen kautta, siihen mahdollisimman nopeasti vastaaminen ja toimintotoiveen rekisteröinti, ohjelmointivirheen raportointi tai ongelman selvittäminen on niiden käyttäjätuen jäsenten vastuulla, jotka tekevät töitä Archive of Our Own - AO3 -sivuston (Oma Arkisto) parissa. Viralliset käyttäjätuen sähköpostit eivät kuitenkaan aina ole paras mahdollinen tapa selittää, miksi jokin asia ei toimi tai miten jonkin asian kanssa pitäisi menetellä.

    Tämän vuoksi Käyttäjätuki järjestää Avoimen Chatin julkisessa chat-huoneessa, jonka voit avata tästä linkistä: https://fanarchive.campfirenow.com/a547a.

    Tuki on tavattavissa 29. - 30. kesäkuuta, alkaen sunnuntaina klo 13 (klo 16 Suomen aikaa), ja päättyen maanantaina klo 01 (klo 04 Suomen aikaa) (mihin aikaan minun aikavyöhykkeelläni?. Vapaaehtoisemme voivat vastata kysymyksiin espanjaksi, indonesiaksi, kiinaksi, portugaliksi, ruotsiksi, saksaksi ja suomeksi. Jos et pääse osallistumaan tällä kertaa, ei hätää: Käyttäjätuki järjestää chatteja myös myöhemmin tänä vuonna.

    Jos sinulla on ongelmia AO3:n käyttämisen kanssa, tarvitset apua jonkin uuden kokeilemisessa tai haluaisit jonkun selittävän toimintoja sinulle, käy chatissa kysymässä meiltä suoraan!

    Jotta kaikki sujuisi hyvin, hieman ohjeistusta Käyttäjätuelta

    Emme ole valmistelleet hienoa esitystä tai monistepinoa--meillä on jo rutkasti UKK:ita (englanniksi), tutoriaaleja (englanniksi) ja ylläpidon tiedotteita (englanniksi) sitä varten. Reaaliaikaisen chatin tarkoituksena on puhua teidänkanssanne, ei esitelmöidä teille. Olemme iloisia, jos piipahdat vain sanomaan hei, mutta vielä iloisempia olemme, jos piipahdat sanomaan hei ja ihmettelemään, miksei teoksesi suostu näkymään sivustolla kokonaisuudessaan.

    Meidän tehtävämme Käyttäjätukena on auttaa ohjelmointivirheiden ja muiden ongelmien kanssa ja välittää tiedot niistä ohjelmoijille ja Ylläpidolle, jotka pitävät sivuston toiminnassa. Tämä tarkoittaa sitä, että meille ei makseta palkkaa käyttöehtoihin ja sisältöön liittyviin kysymyksiin vastaamisesta. (Vitsi vitsi--eihän meille makseta lainkaan palkkaa!) Käyttäjätuen chat ei siis ole oikea paikka kysymyksille tai palautteelle koskien AO3:n tai OTW:n (Transformatiivisten teosten järjestö) käyttöehtoja. Jos haluat keskustella jonkun kanssa käyttöehdoista (metasisällöstä AO3:ssa, avainsanojen filosofiasta, kategoriauudistuksesta jne.), voimme osoittaa sinulle asianmukaisen ylläpitotiedotteen tai yhteystiedon, jotta palautteesi tulee perille sinne, missä siihen voidaan vastata.

    Lisäksi varaamme oikeuden olla vastaamatta julkisessa chatissa kysymyksiin, jotka vaarantavat käyttäjien yksityisyyden (mikäli vastauksena on esimerkiksi sähköpostiosoite tai muuta henkilökohtaista tietoa). Näissä tapauksissa neuvomme käyttämään palautelomaketta ja olemme yhteydessä sähköpostitse.

    No nyt kun tämä on selvää, mistä me sitten voimme kysellä?

    Chat on paras paikka kysymyksille, jotka alkavat “miten voin tehdä” tai “miksi tämä (ei)”.

    Saatat esimerkiksi olla pohtinut seuraavaa:

    • Haluaisin perustaa haasteen mutta en ole varma, miten toimia.
    • Haasteista puheen ollen, mihin anonyymiin haasteeseen lähetetty teokseni oikein katosi?!
    • Haluan käyttää muotoilua, jota Rich Text Editor ei anna minun käyttää. Miten teen sen käyttämällä work skin -toimintoa?
    • Haluan lisätä monta vanhempaa teostani AO3:een -- mikä olisi helpoin tapa tehdä se?

    Autamme mielellämme näiden ja minkä tahansa muiden kysymysten kanssa, jotta pääset käyttämään AO3:a juuri niin kuin haluat.

  • Chatta med Supporten (på flera språk!)

    By LilyC on Sunday, 22 June 2014 - 7:24pm
    Message type:

    Banner by caitie with 'otw chat' at its center and emoticons and other symbols in word bubbles surrounding it.

    Medarbetarna inom Support för Archive of Our Own - AO3 (Vårt Eget Arkiv) är dom som tar emot de ärenden som du har skickat in via formuläret för support och feedback. De försöker arbeta så snabbt som möjligt för att registrera ditt förslag på funktioner, föra vidare din rapport om buggar till våra kodare, eller göra sitt bästa för att hjälpa dig med dina problem. Emellertid, när det gäller att förklara hur man gör vissa saker eller varför något inte verkar fungera ordentligt, så är de formella e-mailen som skickas fram och tillbaka till Support inte alltid den bästa metoden.

    Därför kommer det att hållas en öppen chattsession i vårt publika chattrum på denna adress: https://fanarchive.campfirenow.com/a547a.

    Supportens medarbetare kommer att finnas tillgängliga söndagen den 29:e juni kl. 13:00 UTC fram till den 30:e juni kl. 01:00 UTC (vilken tid är det i min tidszon?). Volontärer kommer även att finnas tillgängliga för att svara på frågor på finska, indonesiska, kinesiska, portugisiska, spanska, svenska och tyska.. Om du inte kan komma till den här chatten, håll ögonen öppna för nästa! Support kommer nämligen att ha fler chattar senare i år.

    Om du har problem med att använda Arkivet, vill ha hjälp när du prövar något nytt, eller behöver en förklaring av en av våra funktioner, får du gärna dyka upp och prata med oss personligen!

    Några riktlinjer från Support, bara så att saker flyter på utan problem

    Vi har inte någon snygg presentation eller något material förberett -- det finns ett flertal FAQ, manualer och administratörsinlägg för sådant. Poängen med chatten är att tala med dig, inte inför dig. Det är trevligt om du dyker upp och säger "hej", men det är ännu bättre om du dyker upp och säger: "Hej, vad är det för fel på mitt verk som vägrar listas som ‘komplett’ trots att det är det?!".

    Som Support så är vår funktion att hjälpa användare med buggar och problem och föra vidare rapporter till Kodare och System, som är de grupper som faktiskt håller igång sidan. Det betyder att policyfrågor ligger långt över vår lönegrad. (Skojar bara -- ingen av oss får betalt!) Så, om du har frågor eller kommentarer när det gäller någon policy för AO3 eller OTW (Organisationen för Transformativa Verk), vare sig det är positiv eller negativ feedback, så är Support-chatten inte rätt plats för dem. Om du vill tala med någon om policyfrågor (meta-perspektiv på Arkivet, filosofiska problem med taggningssystemet, kategoriförändringar, osv.) kan vi hänvisa dig till ett lämpligt administratörsinlägg eller en kontaktadress, så att du kan lämna feedback direkt till de personer som hanterar det område som din fråga gäller.

    Dessutom: om det verkar som att svaret på en fråga skulle kunna kränka någon användares integritet (om svaret till exempel kräver en e-mailadress eller någon annan personlig information) kan det hända att vi inte vill svara via chatten. I sådana fall hänvisar vi användaren som frågar vidare till ett Support-formulär så att vi kan kommunicera via e-mail.

    Så, nu när vi har rett ut det där, vad är det vi ska prata om?

    Chatten är bäst för frågor av typen "Hur kan jag…?" eller "Varför händer…?"

    Till exempel kanske du har undrat:

    • Jag skulle vilja starta en utmaning, men jag är inte säker på hur jag kan göra det jag vill...
    • Apropå det, vad hände med mitt verk som jag lade upp som svar på en anonym utmaning?!
    • Jag vill göra inlägg med formatering som RTF-redigeringen inte tillåter. Hur kan jag ta hjälp av en stilmall?
    • Jag vill lägga till en hel massa av mina äldre verk till AO3 -- vad är det enklaste sättet att göra det på?

    Vi hjälper dig gärna med alla av dessa frågor, och vad som helst annat som du har problem med eller som du vill försöka göra med Arkivet.

  • Chat with Support (in multiple languages!)

    By Claudia Rebaza on Sunday, 22 June 2014 - 7:11pm
    Message type:

    Banner by caitie with 'otw chat' at its center and emoticons and other symbols in word bubbles surrounding it.

    AO3 Support staffers are the people who receive your tickets through the Support and Feedback form and try to respond as soon as possible to register your feature suggestion, pass your bug report on to our coders, or do their best to help you out with a problem. However, when it comes to explaining how to do things or why something doesn't seem to be working right, the formal back-and-forth emails of a Support request aren't always ideal.

    So Support will be holding an Open Chat session in our public chat room. They'll be available on Sunday, June 29, 13:00 UTC to June 30, 01:00 UTC (what time is that in my timezone?). Volunteers will be available to answer inquiries in Chinese, English, Finnish, French, German, Indonesian, Portuguese, Spanish and Swedish. If you can't make it to this chat, keep an eye out for the next as Support will be doing other chats later this year.

    If you're having a problem using the Archive, want help trying something new, or would like an explanation of one of our features, please drop in and talk to us in person!

    Some guidelines from Support, just to keep things running smoothly

    We don't have a fancy presentation or material prepared--there are plenty of FAQs, tutorials, and admin posts for that. The point of live chat is to talk with you, not at you. We're happy for you to drop in and say "hi", but it's even better if you drop in and say, "Hi, what's up with my work that won't show as complete even though it is?!"

    As Support, our function is to help users with bugs and issues, and pass reports on to our Coders and Systems team, who actually keep the place running. This means that policy questions are way over our pay grade. (Just kidding--none of us get paid!) So, if you have questions or comments about AO3 or OTW policies, good or bad, Support Chat isn't the right place for them. If you do want to talk to someone about policy issues (meta on the Archive, philosophical issues with the tagging system, category change, etc.) we can direct you to the appropriate admin post or contact address so you can leave feedback directly for the people dealing with the area of your concern.

    Additionally, if a question looks like it might violate a user's privacy to answer (if it needs an email address or other personal information, for example) we may not be willing to work with it in chat. In those cases, we'll redirect a user to the Support Form so we can communicate via email.

    So, now that that's out of the way, what kind of things are we going to talk about?

    Live chat is best for questions of a "How do I...?" or "Why does it...?" nature.

    For example, you might have been wondering:

    • I'd like to run a challenge, but I'm not sure how to do what I want.
    • For that matter, where did my work submitted to an anonymous challenge go?!
    • I want to post using formatting the Rich Text Editor won't give me. How do I do it using a work skin?
    • I want to add a lot of my older works to the AO3 -- what would be the easiest way to do that?

    We'd be happy to help you with any of these questions, and anything else you're having trouble doing or would like to try doing with the Archive.


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