Systems Committee

  • Strategic Planning releases reports on Wiki/Fanlore, Systems, and Grants

    By Claudia Rebaza on Saturday, 8 February 2014 - 5:22pm
    Message type:

    The Strategic Planning Committee is pleased to announce that we are releasing our reports on the Wiki Committee/Fanlore team, the Systems Committee, and the Grants Committee.

    You can download the reports as PDFs:
    Wiki Committee/Fanlore report
    Systems Committee report
    Grants Committee report

    About these reports

    To write these reports, we surveyed the current staff and volunteers, and the retired staff and volunteers, interviewed the chairs, and conducted follow-up interviews with any staff and volunteers (current or retired) who wished to speak with us further.

    Everything in the reports is based on the data we collected. The responses we collected were synthesized into these reports, which summarize the strengths and challenges that staff and volunteers (both current and retired) noted in their responses, and makes recommendations for change based on their suggestions. More information about our process is included in the reports themselves.

    Before coming to you, the reports have been reviewed by the respective committee chairs and the Board, and copyedited by the Communications Committee. The purpose of this was to correct any factual errors we might have made and to solicit feedback before the wider release. No data collected from any surveys or interviews were changed or removed from the report as a result of these reviews.

    Feedback

    We hope that you find the reports interesting, and very much welcome your feedback! If you have any questions or wish to contact the committee, get in touch with us through our contact form.

    Please note that these reports incorporate internal stakeholders only, so while public comments on this post will be read and discussed (and possibly taken into account for future reports, as well as the next round of strategic planning), external stakeholder opinion will not be incorporated into future revisions of these reports.

    All contact we receive is kept to a high standard of confidentiality, and we’d be happy to discuss that with you if you have any concerns.

    Upcoming reports

    Over the next several months, we will continue to survey committees and release reports. The next scheduled report will be on the Support Committee. Ultimately, we will release a final report that synthesizes all of the data we received across the entire organization.

  • October Membership Drive: Hardware and Hosting Costs

    By Claudia Rebaza on Saturday, 5 October 2013 - 6:03pm
    Message type:

    As yesterday's post discussed, the OTW has many ongoing costs that allow us to do the variety of work needed to keep our projects running. One of our largest expenses is for hardware and hosting.

    Our most costly project, the Archive of Our Own, accounts for many of our hardware and hosting expenses, although these expenses affect other OTW areas as well since our projects overlap in terms of what they use. The following information, which our Systems Committee provided to the OTW Board earlier this year, gives an overview of some recent and upcoming expenses.

    Project Growth

    The Archive is growing at around 100,000 page views per day per week, and the number of pages served is roughly doubling every 10 months. With our previous equipment, we lacked the redundancy to take significant machines out of service for routine maintenance. Additionally, we needed servers for infrastructure such as backups and email, and for rendering works as pdf, epub and so forth, so we have been undertaking new expenses to correct this.

    The following purchases have been made in the past few months.

    Phase 1: A new server for test and infrastructure at a capital cost of $13,882; also a temporary new virtual server at an estimated expense of $20 a month to build and test the configuration for the new incoming email server we’ll bring up after Phase 2. We are also doubling our bandwidth at a cost of $3,000 a year; due to our rapid growth we cannot predict when upgrades are needed, but the need could arise suddenly as it did in 2012.

    Upcoming Costs

    Just over a month ago, the Archive passed its 200,000th registered user. Since then we have added over 13,000 account holders with many more times that number accessing the Archive daily. These are additional expenses we will be undertaking in the following months.

    Phase 2: We need a new machine to run virtual machines (including Fanlore and our incoming email server) and to replace our NAS (network attached storage server), enabling us to move the previous NAS to a third datacenter. This will provide us with limited geographic redundancy and decrease our risk of losing access in the event of natural disasters or network interruptions. This will be a capital expense of $11,568 with an additional $1,200 per year.

    Phase 3: A separate rack in our datacenter is needed. We plan to buy a second system which would be capable of holding the Archive database and running it as the production system -— a capability we currently lack. We will additionally buy two new servers that generate pages for the Archive. This is a capital expense of $39,915 and an additional $10,920 ongoing per year.

    Phase 4: We need a new dev system to allow developers who do not have home systems capable of developing for the OTW to do so on our own systems. This would be a capital expense of $13,882.

    In total, to buy all the equipment listed in Phases 1-4 we would need to spend about $73,948 and an additional $18,384 a year with around $500 in shipping costs. These prices are based on current quotations and are therefore subject to change.

    Support the OTW!

    As you can see from the above, there are significant costs in providing our services. But along with our growing costs we have been getting increasing contributions from fans. This is where you come in!

    All our projects are entirely funded by donations to the Organization for Transformative Works: we don't run ads on any of our sites or charge people to use them. If the OTW's projects make your fandom experience a little better and you have some money to spare, please donate to the OTW to help keep us thriving! A donation of US$10 confers membership in the OTW and the right to vote in organizational elections. At higher donation levels there are some awesome thank-you gifts to choose from.

    Thank you to all our donors, past, present and future! We appreciate your support!

  • Today is SysAdmin Day!

    By Claudia Rebaza on Friday, 26 July 2013 - 5:44pm
    Message type:

    OTW

    On SysAdmin Day, the OTW wants to seize the opportunity to salute the work of systems administrators everywhere for the hard (and sometimes thankless) work that they do. Celebrated for the first time in 2000, SysAdmin Day takes place on the last Friday in July.

    We want to also highlight and thank our own Systems Committee for the work they do to support the OTW and our projects. This dedicated team of six willingly shares their experience and knowledge with us. Systems maintains the infrastructure that makes the Archive run and the platforms that host Transformative Works & Cultures and the Fanhackers blog, as well as being the committee that makes sure Fanlore's servers are running properly.

    Internally, Systems also maintains the e-mail servers and those that host internal documents and volunteer records. Saying it's not a small task is simply an understatement.

    So, thank you, Systems monkeys, for all that you do for the organization!<3

  • Spotlight on Systems!

    By .Lucy Pearson on Sunday, 10 February 2013 - 2:24pm
    Message type:

    The OTW's Systems teams work behind the scenes to support, manage, and maintain all the technical systems needed to run the OTW and its projects, such as the Archive of Our Own and Fanlore.

    Systems' work mostly happens behind the scenes, but they are BUSY, fielding requests from all parts of the organization and working hard to keep all our sites up and responsive. Systems team members have to be 'on call' in order to deal with emergencies at any time of the day or night: if the Archive of Our Own goes down, it's Systems who fly to the rescue (while over 130 thousand users wait impatiently!).

    2012 was a particularly demanding year for Systems because of the speed with which the OTW and its projects grew. Over 2,970,103 people now access the Archive of Our Own in the course of a month, up from 808,000 a year ago. Meanwhile, Fanlore has also grown, passing 400,000 edits in 2012, and other projects have continued to develop. Managing these projects and their volunteers also requires technical resources, and Systems have helped the OTW to transition to some more effective tools over the past year.

    Systems highlights

    Over the course of 2012, Systems:

    • Handled 557 requests from around the organization \0/
    • Transitioned the OTW website and some related tools and projects to a new host with a third party Drupal vendor, who will provide much-needed technical support for these tools.
    • Dealt with the performance problems on the Archive of Our Own, stepping in to implement major performance enhancements and keep the site up.
    • Researched, bought and installed 3 new servers to host our projects and cope with the ever-growing demands on the Archive of Our Own.
    • Researched hosting options and installed two additional servers after a kindly benefactor donated them to the OTW.
    • Set up new hosting and tools for our volunteers to use, including new hosted environments for our coders, so that coders don't have to install the Archive code on their own machines.
    • Kept everything up and running, with amazing patience and good humour in the most stressful situations.

    Find out more!

    James from Systems has written up an amazing and detailed account of the main work Systems did in the course of 2012. To get some in-depth insight into the amazing work Systems do, check out: A year with the Systems team

    If you're technically minded, or curious about how much hardware is needed to run the Archive of our Own, you'll also enjoy James' posts on our changing server setups over the past year, and our technical plans going forward:

    January 2012 server setup
    January 2013 server setup
    Going forward: our hardware setup and technical plans

    Thank you!

    Systems do an amazing job of juggling their many responsibilities. We really appreciate their work - thanks Systems!

    Mirrored from an original post on the Archive of Our Own.

  • Happy SysAdmin Day!

    By .Lucy Pearson on Friday, 27 July 2012 - 3:06pm
    Message type:

    Happy SysAdmin Day! Here at the OTW, we'd like to take the opportunity to say thank you to our fantastic Systems team!

    Systems work tirelessly behind the scenes to make everything work smoothly for the whole organisation.

    What you see

    Screenshot of a tweet reading 'The #AO3 will have some planned downtime on Thursday 26 July for some software upgrades: http://bit.ly/MCE4Ur'

    What Systems do

    Maintain the servers for the Archive of Our Own, Fanlore, Transformativeworks.org, Transformative Works and Cultures, Open Doors, and our internal wiki; install server software; arrange the installation of new hardware; find solutions when Fanlore is hit by a wave of spam; optimise performance on the AO3; wake up in the middle of the night to fix things when our servers melt; maintain and administer web development environments for our trainee coders; research and consult on hardware purchases; answer endless technical questions so Communications can post and tell people what's happening; pull stats to help us understand more details about our projects; set up new software tools; and much, much more.

    Because of Systems, fandom can own the servers!

    Our Systems committee are super-duper awesome and make it possible for all our projects to exist! <3 THANK YOU for your awesome work and all that you do!

    Go go Systems monkeys!

    Image of awesome dancing monkey with caption 'Systems mokeys rule, oh yes'

  • Farewell Sidra

    By .Lucy Pearson on Thursday, 5 July 2012 - 11:25am
    Message type:

    The OTW Board announces with regret the resignation of Sidra, the co-chair and technical lead of our Systems committee, who has been one of our senior technical staff members from our early days. She has supported virtually all our projects with her vast technical skills and immense generosity with her time, and has been one of the foremost contributors to the Archive of Our Own.

    Sidra is staying on as a consultant with Systems, so she is not vanishing completely, but we're hugely grateful to her for all her work and want to thank her publicly for her years of incredible service to the org, and we hope all our members and the users of our varied projects will join us in those thanks!

  • New OTW Chat Channel!

    By Claudia Rebaza on Sunday, 6 May 2012 - 5:02pm
    Message type:

    For everyone who uses IRC and has been looking for ways to join in conversations with OTW volunteers, look no further! The OTW is now registered on Freenode at #otw-dev.

    This channel is a new option for OTW volunteers, particularly those who work in our Systems and AD&T committees, to keep in touch with each other. It will also allow interested people outside the org to meet us! We don't guarantee that there will always be someone in there, but we hope people will find the additional contact point useful.

    Many people who are coders and work in site development use IRC to communicate with other coders and systems folk. We hope that the increased visibility of those volunteers who serve in these areas of the OTW will allow for more collaboration and discussion with those working in similar areas outside of our organization.

    To sign in, visit this link:
    http://webchat.freenode.net/?channels=#otw-dev

    Type in your name, fill in the captcha and you should be able to log on.

    For those wanting more information, rules are posted at:
    http://transformativeworks.org/volunteer/otw-irc-channel

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