The Board would like to issue a public apology to our Support and AD&T staff and volunteers, our members, and the users of the AO3.

As part of our series giving an insight into what goes on behind the scenes at the Archive of Our Own, Support staffer Sam has written up a day in the life of an AO3 Support staffer! Sam started out volunteering with the AO3 as a tag wrangler, and joined the Support team at the beginning of the July Ticket Blitz. He has degrees in journalism, English literature, and cognitive and discourse linguistics. He's taught skills-based computer classes for near a decade, so Support was a natural fit.

Are you interested in volunteering as a coder or tester for the Archive of Our Own? Do you have questions about our development process, or would you like to learn more about how archive features go from idea to reality? The Accessibility, Design and Technology Committee will be holding an open house to talk about our work and answer any questions you may have!

When you fill in the AO3 support form and press 'Send feedback', your message wends its way to our trusty Support team, who answer questions from users of the Archive of Our Own. They provide help and support on all aspects of using the Archive, and provide a bridge between Archive users and our coders so that bugs get fixed and new features get coded! They are an awesome and dedicated team who love making sure that users have a good experience on the AO3.