Support Committee

Volunteer Recruiting: AO3 Support & Tag Wrangling

We would like to thank everyone who responded to our initial call for Tag Wranglers, AO3 Documentation Volunteers, and Communications Staff. The AO3 Documentation Lead and Communications Chairs are reviewing applications and should be contacting people within the next two weeks.

Today, we're excited to announce the opening of applications for:

  • Support Staff - Applications due May 12
  • Tag Wrangler Volunteer - Applications accepted on an ongoing basis (role may be temporarily closed based on level of interest)

We have included more information on each role below. Open roles and applications will always be available at the volunteering page. If you don't see a role that fits with your skills and interests now, keep an eye on the listings. We plan to put up new applications every few weeks, and we will also publicize new roles as they become available.

All applications generate a confirmation page and an auto-reply to your e-mail address. We encourage you to read the confirmation page and to whitelist volunteers@transformativeworks.org in your e-mail client. If you do not receive the auto-reply within 24 hours, please check your spam filters and then contact us.

Note: We are working on a set of Volunteering Frequently Asked Questions that we hope to have posted within the next few weeks. If you have any questions about volunteering for the OTW, please let us know.

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Join Support for a Chat!

Hi! Support here, again! In fact, Support is always here--when you submit a ticket through the Support and Feedback form we'll respond as soon as possible to register your feature suggestion, pass your bug report on to our coders, or do our best to help you out with a problem. However, when it comes to explaining how to do things or why something doesn't seem to be working right, the formal back-and-forth emails of a Support request aren't always ideal.

After receiving positive reviews of our previous chats in November and February, we're continuing on with Open Chat sessions with the Support Staff in our public chat room (the link will be made available on the day of the chat). We will be there this coming Saturday, May 04, 2013 at 16:00:00 UTC lasting through this Sunday, May 05, 2013 at 04:00:00 UTC. Members of Support will be available to interact with you one-on-one in live chat. See what time that is where you live. We are going to try to have future sessions at different times to make sure we eventually cover all time zones. If you can't make it to this one, keep an eye out for the next!

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Archive of Our Own Newsletter - March/April 2013

March and April were busy busy busy months for the Archive. Our output included, among other things, a new header, an updated roadmap, and our annual April Showers promotion, a joint effort between Fanlore and the AO3 to highlight the fandoms you love!

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February Support Live Chat

Hi! Support here, again! In fact, Support is always here--when you submit a ticket through the Support and Feedback form we'll respond as soon as possible to register your feature suggestion, pass your bug report on to our coders, or do our best to help you out with a problem. However, when it comes to explaining how to do things or why something doesn't seem to be working right, the formal back-and-forth emails of a Support request aren't always ideal.

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Archive Of Our Own Newsletter - January/February 2013

Welcome to the January-February Newsletter! We hope you had a good holiday season and are having a happy new year! Despite the term break in December, January was busy busy busy with upgrades and releases for all. February is also turning out to be a big month with releases, spotlights, tag wrangling fixes, and header posts galore! Here's what we've been up to:

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Archive of Our Own Newsletter - November-December 2012

Hello and Happy Holidays from the AO3! This newsletter contains all sorts of fun facts and news from the past two months - read on for updates in the world of the Archive in November and December.

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Come Chat with our Support Team!

Hi! Support here! In fact, Support is always here--when you submit a ticket through the Support and Feedback form we'll respond as soon as possible to register your feature suggestion, pass your bug report on to our coders, or do our best to help you out with a problem. However, when it comes to explaining how to do things or why something doesn't seem to be working right, the formal back-and-forth emails of a Support request aren't always ideal. So, we've decided to try an experiment!

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Archive of Our Own Newsletter - October 2012

Happy October, Archivers! Welcome to this month's newsletter.

Cool stuff on the Archive!

This month, we took a look at tag stats and growth over the past two years!

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Spotlight on Support: AO3 ticket stats

This is going to be a very boring post. It's going to be full of numbers, and graphs, those things that I may or may not have spent many years at school colouring in with lovely coloured pencil without understanding them much (because I was apparently too much of an innocent mind to turn them into rude, crude approximations of things not related to mathematics except in the most abstract sense), and yet, these will be very easy to understand numbers. I am not a statistician, nor are the levels of data I have access to very deep.

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Links roundup for 21 July 2012

Here's a roundup of troubling issues that might be of interest to fans:

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